Refund Policy

Perselio is offered as an annual subscription at $19/year. Because you get immediate access to the full Service — including all reading and AI-assisted writing features — as soon as your payment is processed, subscription fees are non-refundable once charged.

Cancellation

You can cancel your subscription at any time from your account page. Cancellation stops future renewals and takes effect at the end of your current billing period. You will keep full access to Perselio until that date; you will not be charged again after cancelling.

Prorated refunds

We do not issue prorated refunds for the unused portion of a billing period. Because access continues until the end of the period you have already paid for, you keep the value of your subscription through that date.

Exceptions

We may issue a refund at our discretion in the following situations:

• A duplicate or clearly erroneous charge.
• A significant, prolonged outage that prevented you from using the Service.
• Where a refund is required by applicable consumer-protection law in your jurisdiction.

Failed payments

If a renewal payment fails, your subscription enters a 5-day grace period during which you can update your payment method from the billing portal to keep access uninterrupted. After the grace period, access is paused until payment is resolved.

How to request a refund

To request a refund under one of the exceptions above, email support@perselio.co from the address on your account and include the date and amount of the charge. We aim to respond within 5 business days. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days.